1. Shipping Options:

We ship from 4 international warehouses to ensure fast delivery worldwide.

• North America – Ships from GA, US

• Europe – Ships from Slovakia (EU)

• UK – Ships from the UK

• Worldwide – Ships from Hong Kong

2. Delivery costs:

• FREE shipping for orders exceeding $300 

• $15 flat rate for orders shipped from the Worldwide warehouse.

• $20 flat rate for orders shipped from the US, EU or UK warehouses.

3. Order processing:

• All orders are processed within 1–2 business days.

• Orders placed on weekends or holidays are processed on the next business day.

• Once your order is shipped, you will receive a confirmation email with tracking information.

4. Shipping Methods & Delivery Times

• Please note that we are unable to modify the delivery address once you have placed your order.

• Delivery times vary depending on the destination and the shipping method selected at checkout.

• All delivery estimates are provided directly by the carrier and may be affected by customs, weather, or local postal delays.

5. Tracking Information

• Once your package is handed to the carrier, tracking updates become available.

• Tracking information is the official delivery record used for all delivery‑related inquiries and disputes.

6. Delivery Confirmation & Transfer of Risk

When the carrier marks a package as Delivered, the delivery is considered complete.

At that moment:

• Risk of loss transfers to the customer

• Limelight Herb is no longer responsible for the package

• Any theft, misplacement, or failure to retrieve the package becomes the customer’s responsibility

This applies to deliveries made to:

• Parcel lockers

• Mailrooms

• Building reception desks

• Community mailboxes

• Doorsteps or porches

• Any location the customer designates as acceptable for delivery

7. Customer‑Provided Delivery Locations

If the customer enters a parcel locker, parcel room, Amazon Locker, UPS Access Point, USPS parcel box, or any third‑party pickup location as the delivery address, the customer accepts full responsibility for:

• The security of that location

• Timely retrieval of the package

• Any loss, theft, or mishandling after the carrier confirms delivery

Limelight Herb has no visibility or control over third‑party pickup points and cannot be held liable for issues occurring after delivery.

8. Address Accuracy & High‑Risk Locations

Customers are responsible for providing a complete and accurate delivery address.

Limelight Herb is not liable for:

• Delays caused by incorrect or incomplete addresses

• Delivery to high‑risk locations (shared mailrooms, lockers, unsecured areas)

• Packages returned due to address errors

If a package is returned to us due to an incorrect address, reshipping fees may apply.

9. Customs, Duties & Import Fees (International Orders)

• We ship orders to most locations using the DDP (Delivery Duties Paid) method, meaning all applicable customs duties are prepaid by us and no additional import charges are due upon delivery.

• For destinations where DDP is not available, international shipments may still be subject to customs inspections, duties, taxes, or import fees. These charges are assessed by the destination country and remain the customer’s responsibility. Limelight Herb does not have control over these costs and cannot predict them in advance.

10. Failed Delivery Attempts

If a carrier attempts delivery and is unable to complete it due to:

• No access to the building

• No secure place to leave the package

• Customer not retrieving the package from a pickup point

…the package may be returned to us. Reshipping fees may apply.

11. Lost or Delayed Packages

• If a package appears delayed or lost before the carrier marks it as delivered, we will assist in opening an investigation with the carrier.

• If the package is marked Delivered, it is considered successfully delivered and no replacement or refund will be issued.

12. Chargebacks & Disputes

Submitting a chargeback for an order that is confirmed delivered by the carrier may result in:

• Suspension of the customer’s account

• Requirement for additional verification on future orders

• Submission of all delivery records, tracking data, and customer‑provided address information to the bank

Limelight Herb always provides full documentation to the payment processor in cases of disputes.

13. Contact Us

For any questions regarding shipping or delivery, contact our support team at:

Email: support@limelightherb.com
Phone: +381600317601
Hours: Monday-Friday, 9:00-17:00 CET