COMPLETE TERMS AND POLICIES
Last Updated: September 19, 2025
Company Information:
Butternut doo Jagodina (doing business as Limelightherb.com)
Address: Kneza Milosa 129, Jagodina, Serbia
Company Registration (Matični broj): 21363898
Tax ID (PIB): 110569493
Phone: +381600317601
Email: support@limelightherb.com
Website: www.limelightherb.com
IMPORTANT PAYMENT SECURITY NOTICE: We NEVER collect or store payment card information. All credit/debit card payments are processed exclusively through Banca Intesa ad Beograd's secure NestPay gateway. We never see, store, or have access to your card numbers, CVV codes, or banking details. All payments are processed in Serbian Dinars (RSD).
TABLE OF CONTENTS
PART I: TERMS OF USE
• Agreement to Legal Terms
• Our Services
• Intellectual Property Rights
• User Representations
• User Registration
• Products
• Purchases and Payment
• Return Policy
• Prohibited Activities
• User Generated Contributions
• Site Management
• Privacy Policy
• Term and Termination
• Modifications and Interruptions
• Governing Law
• Disclaimer
• Limitations of Liability
• Indemnification
• User Data
• Electronic Communications
• Miscellaneous
PART II: PRIVACY POLICY
• What Information Do We Collect?
• How We Process Payments
• Will Your Information Be Shared?
• Do We Use Cookies?
• Social Logins
• International Data Transfer
• Third-Party Websites
• Data Retention
• Information Security
• Minor Protection
• Your Privacy Rights
• Do-Not-Track Features
• California Residents Rights
• Policy Updates
• Contact Information
PART III: PAYMENT & TRANSACTION SECURITY
• Bank-Level Security
• 3D Secure Authentication
• What We Never Do
• How Secure Payment Works
• Currency Processing
• Security Certifications
• SSL/TLS Encryption & Bot Protection
• Fraud Prevention Measures
• Other Payment Methods
• Refund Security
• Data Protection
• Security Concerns
• Our Security Commitment
PART IV: WARRANTY, RETURNS & REPAIRS POLICY
• Return Policy (14-Day Money Back Guarantee)
• Warranty Service (2 Years)
• Repair Process
• Delivery Terms
• Data Retention & Compliance
• Payment Security
• VAT Information
• Customer Service Center
• Your Consumer Rights
• Dispute Resolution
• Limitation of Liability
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PART I: TERMS OF USE
AGREEMENT TO OUR LEGAL TERMS
We are Butternut doo, doing business as Limelight ("Company," "we," "us," "our").
We operate the website http://www.limelightherb.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
You can contact us by email at support@limelightherb.com.
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Butternut doo, concerning your access to and use of the https://limelightherb.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site"). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.
We recommend that you print a copy of these Legal Terms for your records.
OUR SERVICES
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Site. You may not use the Site in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site "AS IS" for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
USER REPRESENTATIONS
By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; and (7) your use of the Site will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
USER REGISTRATION
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
PRODUCTS
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
PURCHASES AND PAYMENT
We accept the following forms of payment:
- Visa
- Mastercard
- American Express
- Discover
Currency Conversion Notice: All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in USD into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US Dollars for display purposes, but processed in Serbian Dinars (RSD).
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
RETURN POLICY
Please review our Return Policy posted on the Site prior to making any purchases.
REFUND POLICY FOR CARD PAYMENTS: In the event of returning goods and refunding the customer who has previously paid with one of the payment cards, either partially or in full, and regardless of the reason for the return, Butternut doo Jagodina is obliged to process the refund exclusively via VISA, EC/MC, Maestro, Amex, and Dina payment methods, which means that the bank, at the seller's request, will carry out the refund to the cardholder's account.
Refunds are processed within 5-10 business days to the original payment method only. We cannot refund to different cards or bank accounts for security reasons.
PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:
1. Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
2. Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
3. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
4. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
5. Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
6. Attempt to impersonate another user or person or use the username of another user.
7. Use any information obtained from the Site in order to harass, abuse, or harm another person.
8. Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
USER GENERATED CONTRIBUTIONS
The Site does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Site Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:
1. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
2. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use.
3. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use.
4. Your Contributions are not false, inaccurate, or misleading.
5. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
8. Your Contributions do not advocate the violent overthrow of any government or incite, encourage, or threaten physical harm against another.
9. Your Contributions do not violate any applicable law, regulation, or rule.
10. Your Contributions do not violate the privacy or publicity rights of any third party.
11. Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
12. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
13. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
14. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.
Any use of the Site or the Marketplace Offerings in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Site and the Marketplace Offerings.
CONTRIBUTION LICENSE
You and Site agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).
By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
GUIDELINES FOR REVIEWS
We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.
SUBMISSIONS
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site or the Marketplace Offerings ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
SITE MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and the Marketplace Offerings.
PRIVACY POLICY
We care about data privacy and security. By using the Site or the Marketplace Offerings, you agree to be bound by our Privacy Policy posted on the Site, which is incorporated into these Terms of Use. Please be advised the Site and the Marketplace Offerings are hosted in the United States. If you access the Site or the Marketplace Offerings from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.
TERM AND TERMINATION
These Terms of Use shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE AND THE MARKETPLACE OFFERINGS (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE AND THE MARKETPLACE OFFERINGS OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Marketplace Offerings without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site or the Marketplace Offerings.
We cannot guarantee the Site and the Marketplace Offerings will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site or the Marketplace Offerings at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or the Marketplace Offerings during any downtime or discontinuance of the Site or the Marketplace Offerings. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or the Marketplace Offerings or to supply any corrections, updates, or releases in connection therewith.
GOVERNING LAW
These conditions are governed by and interpreted following the laws of Serbia and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country to residence. Butternut doo Products and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Serbia, which means that you may make a claim to defend your consumer protection rights in regards to these Conditions of Use in Serbia, or in the EU country in which you reside.
CORRECTIONS
There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Marketplace Offerings, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
DISCLAIMER
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE'S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
USER DATA
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
MISCELLANEOUS
These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.
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PART II: PRIVACY POLICY
Thank you for choosing to be part of our community at Butternut doo Jagodina, doing business as Limelightherb.com ("company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@limelightherb.com
When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.
This privacy policy applies to all information collected through our website and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites").
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us such as name, address, contact information, and order details. We do NOT collect or store payment card information.
We collect personal information that you voluntarily provide to us when registering, expressing an interest in obtaining information about us or our products and services, when participating in activities on the website, or otherwise contacting us.
The personal information that we collect can include the following:
• Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
• Account Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.
• Order Information: We collect details about products you purchase, order history, and shipping information.
• Communication Data: We collect information from your communications with our customer support.
• Payment Data: We do NOT collect or store credit/debit card information. When you make a purchase, you are redirected to our payment processors:
- Banca Intesa ad Beograd (NestPay) for card payments - processes in RSD
- PayPal for PayPal transactions
- Banking institutions for direct transfers
These processors handle all payment data according to PCI DSS standards. We only receive transaction confirmation and order details.
Information automatically collected
In Short: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our website.
We automatically collect certain information when you visit, use or navigate the website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website and other technical information.
2. HOW WE PROCESS PAYMENTS
In Short: All payment processing is handled by certified third-party processors. We never handle or store payment card data.
Credit/Debit Card Payments
• Processed by: Banca Intesa ad Beograd
• Gateway: NestPay (EMV 3-D Secure certified)
• Currency: All transactions processed in Serbian Dinars (RSD)
• Security: All transactions use Verified by Visa, Mastercard SecureCode, and 3D Secure authentication
• Data handling: Card details are entered directly on Banca Intesa's PCI DSS compliant page
• What we receive: Only transaction ID, approval status, and order amount
Currency Conversion Notice
All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in USD into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
Other Payment Methods
• PayPal: Processed entirely through PayPal's secure infrastructure
• Bank Transfer: Processed through standard banking channels
• Alternative payments: Handled by certified third-party processors
Refund Policy: In the event of returning goods and refunding the customer who has previously paid with one of the payment cards, either partially or in full, and regardless of the reason for the return, Butternut doo Jagodina is obliged to process the refund exclusively via VISA, EC/MC, Maestro, Amex, and Dina payment methods, which means that the bank, at the seller's request, will carry out the refund to the cardholder's account.
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.
We may process or share data based on the following legal basis:
• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
More specifically, we may need to process your data or share your personal information in the following situations:
• Payment Processors: We share order information (not card details) with Banca Intesa, PayPal, and other payment service providers to process transactions.
• Vendors and Service Providers: We may share your data with third party vendors, service providers, contractors or agents who perform services for us.
• Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our websites using a social media account, we may have access to certain information about you.
Our website offers you the ability to register and login using your third party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public.
We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the website. Please note that we do not control, and are not responsible for, other uses of your personal information by your third party social media provider.
6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in Serbia. If you are accessing our website from outside Serbia, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in Serbia and other countries.
If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.
7. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites.
The website may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the website. You should review the policies of such third parties and contact them directly to respond to your questions.
8. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. Our data retention periods are:
• Order records: 10 years (Serbian tax law requirement for financial records)
• Warranty records: 2 years from date of purchase (warranty period)
• Customer communications: 2 years from last interaction
• Marketing preferences: Until consent is withdrawn
• Payment information: Not stored (processed by Banca Intesa/PayPal)
• Account information: Until account deletion is requested
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:
• SSL/TLS encryption for all data transmission
• Payment processing through PCI DSS certified providers only
• No storage of payment card information on our servers
• Regular security audits and updates
• Restricted access to personal information (authorized personnel only)
• Secure data storage with encryption at rest
• 3D Secure authentication for all card transactions
10. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the website.
11. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You have rights that allow you greater access to and control over your personal information.
You have certain rights under applicable data protection laws. These may include the right to:
• Request access and obtain a copy of your personal information
• Request rectification or erasure of your personal information
• Restrict the processing of your personal information
• Data portability (receive your data in a portable format)
• Object to the processing of your personal information
• Withdraw consent at any time
Serbian Data Protection Rights
If you are a resident of Serbia, you have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection:
Commissioner for Information of Public Importance and Personal Data Protection
Bulevar kralja Aleksandra 15, 11000 Belgrade, Serbia
Email: office@poverenik.rs
Website: www.poverenik.rs
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the details provided below. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below.
12. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
13. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the website, you have the right to request removal of unwanted data that you publicly post on the website. To request removal of such data, please contact us using the contact information provided below.
14. DO WE MAKE UPDATES TO THIS POLICY?
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.
15. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, you may contact us at:
Butternut doo Jagodina
doing business as Limelightherb.com
Address: Kneza Milosa 129, Jagodina, Serbia
Company Registration (Matični broj): 21363898
Tax ID (PIB): 110569493
Phone: +381600317601
Email: support@limelightherb.com
Alternative Email: maja@limelightherb.com
Data Protection Officer: Maja Karic
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PART III: PAYMENT & TRANSACTION SECURITY
Your Payment is 100% Secure
All transactions are protected by bank-level security
Processed by Banca Intesa ad Beograd | Protected by 3D Secure | PCI DSS Compliant
Bot Protection by Cloudflare Turnstile
Merchant Information:
Butternut doo Jagodina
doing business as Limelightherb.com
Address: Kneza Milosa 129, Jagodina, Serbia
Company Registration (Matični broj): 21363898
Tax ID (PIB): 110569493
Phone: +381600317601
Email: support@limelightherb.com
1. BANK-LEVEL SECURITY
All payment transactions on our website are processed by:
• Banca Intesa ad Beograd - PCI DSS Level 1 certified
• NestPay Payment Gateway - EMV 3-D Secure certified
• 256-bit SSL/TLS Encryption - Military-grade protection
• SSL Certificate Provider: Let's Encrypt
• Bot Protection: Cloudflare Turnstile - Protects against automated attacks without annoying CAPTCHAs
2. 3D SECURE AUTHENTICATION
Every credit/debit card transaction is protected by your bank's verification system:
• Verified by Visa - For all Visa cards
• Mastercard SecureCode - For all Mastercard transactions
• American Express SafeKey - For Amex cards
• Maestro SecureCode - For Maestro cards
• Dina 3D Secure - For Dina cards
This means your bank will verify your identity with a password or SMS code before any payment is processed, adding an extra layer of security against unauthorized use.
3. WHAT WE NEVER DO
❌ We NEVER store credit/debit card numbers
❌ We NEVER see your complete card details
❌ We NEVER have access to your CVV/CVC security code
❌ We NEVER keep card data in emails or databases
❌ We NEVER process payments on our servers
❌ We NEVER share payment information with third parties
4. HOW SECURE PAYMENT WORKS
1. Shop Securely: Browse and select products on our SSL-protected website
2. Bot Verification: Cloudflare Turnstile ensures you're a real person (no annoying puzzles!)
3. Checkout: Review your order with prices shown in USD
4. Payment Redirect: You're securely redirected to Banca Intesa's payment page
5. Enter Card Details: Input card information directly on the bank's PCI-compliant page
6. 3D Secure Verification: Your bank verifies the transaction via password/SMS
7. Processing: Payment is processed in Serbian Dinars (RSD)
8. Confirmation: We receive only transaction ID and approval status
9. Order Complete: Your order is confirmed and processed
5. CURRENCY PROCESSING
Important Currency Information:
All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in USD into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
6. SECURITY CERTIFICATIONS
• Payment Processor: Banca Intesa ad Beograd (PCI DSS Level 1 Compliant)
• Payment Gateway: NestPay (EMV 3-D Secure Certified)
• Website Security: SSL/TLS Certificate from Let's Encrypt
• Bot Protection: Cloudflare Turnstile
• Compliance: EU PSD2, Serbian Electronic Commerce Law
• Data Protection: GDPR and Serbian Data Protection Law compliant
7. SSL/TLS ENCRYPTION & BOT PROTECTION
Our entire website is protected with SSL/TLS encryption. You can verify this by:
• Looking for the padlock icon (🔒) in your browser's address bar
• Checking that our URL begins with "https://" not "http://"
• Clicking the padlock to view our valid SSL certificate from Let's Encrypt
Cloudflare Turnstile Protection:
• Protects against bots and automated attacks
• No annoying CAPTCHAs or puzzles to solve
• Seamless verification happens in the background
• Ensures only real humans can complete transactions
This ensures all data transmitted between your browser and our server is encrypted and cannot be intercepted by third parties.
8. FRAUD PREVENTION MEASURES
We employ multiple layers of fraud prevention:
• IP address geographical verification
• Shipping and billing address verification
• 3D Secure mandatory for all transactions
• Real-time suspicious activity monitoring
• Order verification for high-value purchases
• Transaction pattern analysis
• Cloudflare Turnstile bot detection
9. OTHER PAYMENT METHODS
Besides credit/debit cards, we also accept:
PayPal: Processed entirely through PayPal's secure infrastructure. We never see your PayPal password or linked card details.
Bank Transfer: Processed through standard banking channels with bank-level security.
Alternative payments: All handled by certified third-party processors with their own security measures.
10. REFUND SECURITY
Refund Policy for Card Payments:
In the event of returning goods and refunding the customer who has previously paid with one of the payment cards, either partially or in full, and regardless of the reason for the return, Butternut doo Jagodina is obliged to process the refund exclusively via VISA, EC/MC, Maestro, Amex, and Dina payment methods, which means that the bank, at the seller's request, will carry out the refund to the cardholder's account.
11. DATA PROTECTION
Your payment security is ensured through:
• Compliance with Serbian Personal Data Protection Law
• GDPR compliance for EU customers
• Regular security audits and updates
• Staff training on data protection
• Secure data storage with encryption at rest
• 10-year retention of transaction records per Serbian tax law (no card details)
12. IN CASE OF SECURITY CONCERNS
If you notice any suspicious activity related to your order:
1. Contact us immediately:
Email: support@limelightherb.com
Phone: +381600317601
2. Contact Banca Intesa e-commerce support:
Email: ecomm_podrska@bancaintesa.rs
3. Contact your card issuing bank immediately
Report any unauthorized transactions to your bank
13. OUR SECURITY COMMITMENT
We are committed to:
• Maintaining the highest level of payment security
• Regular updates of our security systems
• Transparent communication about our security practices
• Never compromising on customer data protection
• Continuous improvement of our security measures
• Full compliance with all relevant security regulations
14. REMEMBER
Key Security Points:
• We only receive confirmation that your payment was successful
• All sensitive payment data is handled exclusively by Banca Intesa's certified systems
• Your card details never touch our servers
• Every transaction is protected by multiple security layers
• All payments are processed in Serbian Dinars (RSD) regardless of display currency
• Cloudflare Turnstile protects against bots without annoying CAPTCHAs
15. QUESTIONS?
If you have any questions about our payment security, please don't hesitate to contact us:
Butternut doo Jagodina
doing business as Limelightherb.com
Email: support@limelightherb.com
Phone: +381600317601
Address: Kneza Milosa 129, Jagodina, Serbia
Business Hours: Monday-Friday, 9:00-17:00 CET
Payment Partners:
Banca Intesa ad Beograd | NestPay Gateway | Verified by Visa | Mastercard SecureCode
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PART IV: WARRANTY, RETURNS & REPAIRS POLICY
Effective Date: September 19, 2025
Service Provider:
Butternut doo Jagodina
doing business as Limelightherb.com
Address: Kneza Milosa 129, Jagodina, Serbia
Company Registration (Matični broj): 21363898
Tax ID (PIB): 110569493
Activity: Production of electronic components (Code: 2611)
Phone: +381600317601
Email: support@limelightherb.com
Website: www.limelightherb.com
Our Guarantee
Limelight products come with:
✔ 14-day money back guarantee (EU/Serbian consumer law compliant)
✔ 2-year comprehensive warranty
✔ Modular construction for easy self-repair
✔ World-renowned customer support
IMPORTANT REFUND POLICY:
In the event of returning goods and refunding the customer who has previously paid with one of the payment cards, either partially or in full, and regardless of the reason for the return, Butternut doo Jagodina is obliged to process the refund exclusively via VISA, EC/MC, Maestro, Amex, and Dina payment methods, which means that the bank, at the seller's request, will carry out the refund to the cardholder's account.
CURRENCY CONVERSION NOTICE:
All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in USD into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
1. RETURN POLICY (14-Day Money Back Guarantee)
Unconditional Returns
Under EU and Serbian consumer protection laws, you have 14 calendar days from receipt to return products for any reason, provided:
• Product is in original condition and fully functional
• Original packaging is intact and undamaged
• All accessories, gifts, manuals, and labels are included
• Product condition does not affect resale
• Valid proof of purchase is provided
Returns for Quality Issues
You can return products within 14 calendar days if they have manufacturing defects or quality issues not caused by misuse.
Refund Processing
Refund Methods by Payment Type:
• Credit/Debit Cards (VISA, EC/MC, Maestro, Amex, Dina): Refunded ONLY to original card via Banca Intesa (5-10 business days)
• PayPal: Refunded to original PayPal account (3-5 business days)
• Bank Transfer: Refunded to original bank account (5-10 business days)
• Alternative Payments: Refunded via original payment method
Note: For security reasons, we cannot refund to different cards, bank accounts, or alternative payment methods.
Returns Are NOT Eligible When:
× 14-day return period has passed
× Product was not purchased from Limelightherb.com
× Proof of purchase is missing or altered
× Product shows signs of use or damage
× Original packaging or accessories are missing
× Product has been modified or repaired without authorization
× Damage is caused by misuse, accidents, or force majeure
2. WARRANTY SERVICE (2 Years)
What's Covered
Your 2-year warranty covers:
• Manufacturing defects in materials and workmanship
• Performance issues not caused by user damage
• Component failures under normal use
• Free repair or replacement of defective parts
What's NOT Covered
× Damage from misuse, accidents, or modifications
× Normal wear and tear
× Cosmetic damage (scratches, dents)
× Water damage from incorrect use
× Damage from non-authorized repairs
× Use of third-party parts or accessories
× Force majeure events (floods, fires, etc.)
Warranty Period
Important for Tax Compliance:
• Warranty begins the day after product receipt
• Valid proof of purchase required (we maintain records for 10 years per Serbian tax law)
• If no proof available, warranty starts 90 days from manufacture date
• Replaced parts receive 90-day warranty or remainder of original warranty (whichever is longer)
3. REPAIR PROCESS
How to Request Repair Service
1. Contact Customer Service
Email: support@limelightherb.com
Phone: +381600317601
Address: Kneza Milosa 129, Jagodina, Serbia
Include: Order number, issue description, photos/videos if helpful
2. Remote Diagnosis
Our technical team will attempt to resolve the issue via email or phone
3. Replacement Parts Option
For modular products, we may send replacement parts for self-repair
4. Return for Repair (if needed)
If remote resolution isn't possible, ship product to our repair center
5. Inspection & Repair
We inspect and repair/replace as needed
6. Return Shipping
Repaired product shipped back with tracking number
Shipping Costs
• Customer pays shipping TO repair center
• Customer pays return shipping FROM repair center
• International shipments may incur customs duties (customer responsibility)
• We recommend shipping insurance (customer responsibility)
• Cash-on-delivery shipments NOT accepted
Repair Costs
Under Warranty:
• Manufacturing defects: FREE repair
• User-caused damage: Paid repair (quote provided)
Out of Warranty: All repairs are paid (quote provided before work begins)
4. DELIVERY TERMS
We ship worldwide (except Serbia - local VAT regulations) with the following terms:
• Processing Time: 1-3 business days
• Shipping Time: 5-15 business days depending on destination
• Tracking: Provided for all orders
• Customs: International customers responsible for duties/taxes
• Restrictions: Cannot ship to P.O. boxes
5. DATA RETENTION & COMPLIANCE
In accordance with Serbian tax law and data protection regulations:
• Purchase records: Retained for 10 years
• Warranty records: Retained for 2 years from purchase
• Repair records: Retained for 2 years from service
• Payment information: NOT stored (processed by Banca Intesa/PayPal)
6. PAYMENT SECURITY
How We Handle Payment-Related Issues:
• We NEVER store credit card information
• All card refunds processed through Banca Intesa's secure system
• Refunds ONLY to original payment method for security
• All payments processed in Serbian Dinars (RSD)
• 3D Secure verification (Verified by Visa/Mastercard SecureCode) for all card transactions
• Transaction records maintained per Serbian tax requirements
7. VAT INFORMATION
For International Customers:
The prices shown are exclusive of VAT.
According to the Value Added Tax Law of Serbia, the place of supply for these services and/or products is abroad, and transactions carried out abroad are not subject to VAT.
Serbian customers: We do not ship directly to Serbia
8. CUSTOMER SERVICE CENTER
Contact Information:
Email: support@limelightherb.com
Phone: +381600317601
Address: Kneza Milosa 129, Jagodina, Serbia
Business Hours: Monday-Friday, 9:00-17:00 CET
Response Time: Within 24-48 hours
9. YOUR CONSUMER RIGHTS
This policy respects and does not limit your legal rights as a consumer under:
• Serbian Consumer Protection Law
• EU Consumer Rights Directive (for EU customers)
• Serbian Electronic Commerce Law
• Local consumer protection regulations
10. DISPUTE RESOLUTION
In case of disputes:
1. Contact our customer service: support@limelightherb.com or +381600317601
2. If unresolved, contact Serbian consumer protection authorities
3. EU customers may use the ODR platform: https://ec.europa.eu/consumers/odr
11. LIMITATION OF LIABILITY
Butternut doo Jagodina is responsible for product loss or damage only when:
• Products are in our custody at repair center
• We arrange transportation (if applicable)
Our liability is limited to the actual direct damages, not exceeding the product purchase price. This does not limit your statutory rights as a consumer.
12. CONTACT INFORMATION
For Warranty, Returns & Repairs:
Butternut doo Jagodina
doing business as Limelightherb.com
Address: Kneza Milosa 129, Jagodina, Serbia
Company Registration (Matični broj): 21363898
Tax ID (PIB): 110569493
Phone: +381600317601
Email: support@limelightherb.com
Alternative Email: limelightherb@gmail.com
Payment Processing Partner:
Banca Intesa ad Beograd
E-commerce Support: ecomm_podrska@bancaintesa.rs
Remember: For your security, all credit/debit card refunds are processed exclusively through Banca Intesa's secure payment system back to your original card. Prices shown in USD are converted to RSD for processing.
